Social CRM For Dummies

Social CRM For Dummies

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More and more information is becoming available about your customersa#39; online behaviors. ... Providing customer service they didna#39;t expect Some of the greatest social media success stories arise from unexpected, personalized customeranbsp;...

Title:Social CRM For Dummies
Author: Kyle Lacy, Stephanie Diamond, Jon Ferrara
Publisher:John Wiley & Sons - 2013-05-17

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