Service Management For Dummies

Service Management For Dummies

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Wea#39;re entering an era in which everything is a service. A service is a way of delivering value to a customer by facilitating the expected outcome. That definition sounds simple enough, but it can be rather complicated when you look deeper.

Title:Service Management For Dummies
Author: Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper
Publisher:John Wiley & Sons - 2009-05-11

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